Terms of Service

By accessing or using this website and placing an order with SANJE, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

Products & Availability

We strive to present our products as accurately as possible. However, due to differences in screen settings, natural fabrics, and the handmade nature of our embroidery, slight variations in color, texture, measurements, embroidery placement, or finishing may occur and are not considered defects.

All products are subject to availability. We reserve the right to modify, discontinue, or update products, pricing, and content without prior notice.

Order Acceptance

Once an order is placed, you will receive an order confirmation email. This confirmation does not guarantee acceptance of your order. SANJE reserves the right to refuse, cancel, or limit any order at our discretion.

Pricing & Payment

All prices displayed on our website are listed in the selected currency and are subject to change without notice.

Payment must be received in full before an order is processed and shipped.

Order Preparation

As a small team focused on thoughtful production and embroidery, please allow 3–4 business days for order preparation. Processing times exclude weekends and public holidays.

During collection launches, promotional periods, or holiday seasons, processing times may be extended.

Shipping

Estimated delivery times are calculated from the date the package is dispatched and scanned by our shipping partner, not from the date the order is placed.

Delivery times are estimates only and may be affected by customs clearance, weather conditions, public holidays, or courier-related delays beyond our control.

Once an order has been handed over to the courier, SANJE is not responsible for delays caused by third-party shipping providers.

International Taxes & Duties

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and are the sole responsibility of the recipient.

If the recipient refuses to pay customs duties, taxes, or refuses delivery for any reason, the package may be returned to our warehouse in Indonesia. Any refund will only be processed after the item has been successfully returned to us.

Original shipping fees, return shipping fees, customs-related charges, and a handling and restocking fee will be deducted from any eligible refund.

Customs duties, taxes, and government-imposed fees are non-refundable through SANJE.

Tracking & Delivery

A shipping confirmation email containing tracking information will be sent once your order has been dispatched.

Tracking updates may take up to 48 hours to appear after the package has been handed over to the courier.

Returns & Exchanges

At this time, SANJE does not accept returns or exchanges for international orders due to shipping costs, customs duties, import regulations, and logistical limitations associated with returning products to Indonesia.

Customers are encouraged to carefully review all product descriptions, measurements, and size guides before completing a purchase.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at contact@sanjewear.com.

Please include:

• Your order number

• Photos of the item and packaging

• A description of the issue

Our team will review the claim and provide the appropriate resolution.

Order Cancellation

Orders may be cancelled within 12 hours of purchase free of charge.

Cancellation requests submitted more than 12 hours after an order is placed will incur a cancellation fee equal to 30% of the order value. This fee covers payment processing charges, order preparation, inventory allocation, and administrative costs already incurred.

Orders that have already been shipped cannot be cancelled.

Intellectual Property

All content on this website, including but not limited to photographs, illustrations, embroidery artwork, product designs, logos, graphics, text, and branding, remains the exclusive property of SANJE and may not be reproduced, distributed, modified, or used without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, SANJE shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website, products, or services.

Changes to These Terms

SANJE reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

contact@sanjewear.com

SANJE
Bali, Indonesia